Shipping policy
All orders are processed within 1 to 2 business days (including weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. However, our local delivery partner, Singpost does not work on Saturdays and Sundays. If you want to speed things up you can either order through Grab or contact +6593259756 for arrange of faster delivery by pawpa. I can sometimes drive to your house.
Domestic Shipping Rates and Estimates
|
Shipping option |
Estimated delivery time |
Price |
|
Speed Post |
1 to 2 business days |
$6 |
|
Smart Pac |
2 to 3 business days |
$3.8 |
|
Normal Postage |
3 to 5 business days |
$3 |
Local delivery
Free local delivery is available for orders over $50 within Singapore. For orders under $50, we charge $3.8 for local delivery.
Deliveries are made from 9am-5pm on Monday to Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. If you want a delivery on Saturday and Sunday, Ah Chye can do that for your with the help of our partner Grab.
In-store pickup
You can skip the shipping fees with free local pickup at 416 #10-60 Saujana Rd 670416. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are Saujana on Mon-Sun. Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to the following countries: United States, United Kingdom, Belgium, France, Austria, Italy, Australia, New Zealand, Switzerland, Germany, Poland, Denmark, Estonia, Netherlands, Czechia, India.
For order below $280, We offer $28 flat rate shipping to United States, United Kingdom, Belgium, France, Austria, Italy, Australia, New Zealand, Switzerland, Germany, Poland, Denmark, Estonia, Netherlands, Czechia, India.
For orders above $280, the shipping is free to United States, United Kingdom, Belgium, France, Austria, Italy, Australia, New Zealand, Switzerland, Germany, Poland, Denmark, Estonia, Netherlands, Czechia, India.
If relevant you can also include countries you don’t ship to: At this time, we do not ship to China, Russia, North Korea, Saudi Arabia, Oman, Iran, Iraq, Afghanistan, Columbia, Cambodia, Laos, Myanmar, Pakistan, Azerbaijan, Algeria, Tunisia, Morocco, Mali, Libya, Yemen, Nepal.
|
Shipping option |
Estimated delivery time |
Price |
|
Fedex |
7 to 16 business days |
$28 |
|
UPS |
7 to 16 business days |
$28 |
|
Singpost |
7 to 16 business days |
$28 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ah Chye Pet Treats Pte. Ltd. is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at ahchyethelab@gmail.com with your name and order number, and we will look into it for you.
https://www.singpost.com/track-items/
Refunds, returns, and exchangesWe accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at ahchyethelab@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at ahchyethelab@gmail.com.